Students have a right to submit grievances and complaints any time they desire and to submit them to any member of Horizon University’s administration or faculty. Students who have a complaint or grievances are encouraged to talk to a member of the University administration.
For grievances regarding grades, the procedure is as follows :
- The student must address the complaint, dispute or grievance with the appropriate faculty no later than 3 weeks after grades are posted for a final grade or within 3 days after a student receives a grade for an exam, term paper or assignment. If the student is not satisfied with the faculty’s resolution of their grade, the student has a right to submit a written request concerning the grade to the Registrar.
- The submission of a grievance concerning a grade must be in writing to the Registrar. The Registrar will review and investigate the grievance using their discretion to interview sources as needed. The Registrar will notify the student within ten (10) days regarding the disposition of the grievance.
- If the student is not satisfied, the student can request an interview with the Registrar and the faculty within ten (10) days. Any decision resulting from this interview shall be deemed final.
- All records of student complaints in regard to grades should be maintained in the office of the Director of Student Services.
If a student believes that non-academic criteria have been used in determining his/her grade in a course, he/she may follow the procedures described in the regulations below. Non-academic criteria means criteria not directly reflective of academic performance in the course. It includes discrimination on political grounds, or based on a protected trait, including but not limited to a student’s gender, race, religion, national origin, sexual orientation, or disability.
- The student must attempt to resolve the grievance with the instructor within the first month of the following regular academic quarter.
- If the grievance is not resolved to the student’s satisfaction, he/she may then attempt to resolve the grievance through written appeal to the department director, who shall attempt to adjudicate the case with the instructor and the student within two weeks.
- If the grievance still is not resolved to the student’s satisfaction, he/she may then attempt to resolve the grievance through written appeal to the Dean of Academics, who shall attempt to adjudicate the case with the instructor. This request must be submitted before the last day of instruction of the quarter following the quarter in which the course was taken.
For all other grievances, the procedure is as follows :
- The student must file a written grievance with the Director of Student Services within ten (10) days of being notified of any action taken against the student. The Director of Student Services shall review and investigate the grievance and notify the student of a decision within ten (10) days.
- If the student is not satisfied, the student can request and interview with the Director of Student Services and faculty/administrator of their choice within ten (10) days. Any decision resulting from this interview shall be deemed as final.
- The student also has the right to file a grievance with the Bureau for Private and Postsecondary Education (BPPE).
- All the records of student complaints should be maintained in the office of the Director of Student Services.
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll-free or by completing a complaint form, which can be obtained on the bureau’s internet web site www.bppe.ca.gov.